DealSafi Seller Terms & Conditions

These terms govern your participation as a seller on the DealSafi platform (https://dealsafi.co.ke/). By registering as a seller, you agree to be bound by these terms and all related policies. DealSafi Seller Terms & Conditions

Eligibility

To sell on DealSafi, you must:

18+ years old
Operate a registered or informal business in Kenya.
Agree to comply with Kenyan consumer and trade laws.
Provide accurate business and payment information.

Account Registration

Sellers must complete the Seller Application Form and receive approval.
DealSafi reserves the right to approve, reject, or suspend accounts without prior notice for violations or policy breaches.
Sellers are responsible for maintaining the confidentiality of their login credentials.

Product Listings

All products must be listed with accurate titles, descriptions, prices, stock quantities, and high-quality images.
Counterfeit, illegal, hazardous, or prohibited items are strictly banned. Refer to DealSafi’s Prohibited Products Policy.
Products must be categorized correctly for customer discovery.

Order Fulfillment

Sellers are expected to fulfill all confirmed orders within 24–72 hours, unless otherwise stated in the product description.
If fulfillment is delayed or not possible, the seller must notify DealSafi and the customer immediately.
Sellers may choose to self-fulfill or opt into DealSafi’s fulfillment service (where available).

Shipping & Delivery

Sellers must ensure timely and secure delivery of all items.
Tracking details (if available) must be provided to customers promptly.
Sellers are responsible for shipping costs unless otherwise agreed.

Returns & Refunds

Sellers are required to honor DealSafi’s return policy (minimum 7 days unless the item is perishable or exempt).
In case of disputes, DealSafi may mediate and make the final decision based on customer protection standards.
Refunds for defective or misrepresented items must be processed within 5 business days.

Pricing & Promotions

Sellers set their own prices but must not engage in price gouging or misleading discounts.
Promotional participation (flash sales, coupons, featured listings) may be offered by DealSafi and requires seller consent unless stated otherwise.

Seller Obligations

Sellers must:

Respond to customer inquiries within 24 hours.
Maintain accurate inventory and update stock levels regularly.
Ensure all products are safe, genuine, and meet quality standards.
Avoid fraudulent, misleading, or unethical practices.
Promote the platform on their platforms

Account Suspension & Termination

DealSafi may suspend or terminate seller accounts for:

Selling prohibited or counterfeit goods.
Repeated fulfillment delays or customer complaints.
Violation of these terms or local laws.
Attempting to bypass the platform (off-platform selling to DealSafi customers).

Intellectual Property

Sellers retain ownership of their product content but grant DealSafi a non-exclusive license to use product images, titles, and descriptions for marketing and promotional purposes.
Sellers must not infringe upon third-party intellectual property rights.

Data Protection & Privacy

All customer data accessed through DealSafi must be used only for order fulfillment.
Sellers must not collect or misuse customer information.
DealSafi complies with Kenya’s Data Protection Act and expects sellers to do the same.

Limitation of Liability

DealSafi is not liable for:

Losses resulting from delivery failures, defective goods, or seller misconduct.
Indirect damages such as loss of revenue or business interruption.

Modification of Terms

DealSafi reserves the right to modify these terms at any time. Continued use of the platform after updates implies acceptance of the new terms.

Governing Law

These terms are governed by the laws of Kenya. Any disputes shall be resolved through arbitration or the appropriate legal forums in Kenya.

Contact Us

For any questions or clarifications regarding DealSafi Seller Terms & Conditions, contact our Seller Support team at:

📧 Email: support@dealsafi.co.ke
📞 Phone: +254784 487 149